TERMS & CONDITIONS
1. Acceptance of Terms
Welcome to Memoir Keepsakes. By accessing or using our website www.memoirkeepsakes.com and our services, you agree to these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please discontinue use of our website and services.
2. Product Information
- Order Acceptance: We reserve the right to refuse or cancel any order for any reason. If an order is canceled after payment, you will receive a full refund.
3. Pricing and Payment
- Pricing: All prices are displayed in NZD and are subject to change.
- Payment: Payments are processed through secure payment gateways. By placing an order, you authorise us to charge your payment method for the total amount due.
4. Shipping and Delivery
- Shipping Policy: We currently offer shipping exclusively within New Zealand. Please refer to our Shipping Information page for details on shipping rates, processing times, and delivery estimates.
- Delivery Issues: We are not liable for delays, lost, or damaged shipments once they leave our facility.
5. Returns and Refunds
- Refunds: We only offer refunds for faulty or damaged items. If you receive a faulty item, please contact us within 7 days of receipt for assistance.
- Exchanges: We offer exchanges only for items that are defective or damaged. Please refer to our Returns and Exchanges policy for more details.
6. Intellectual Property
- Ownership: All content, including text, images, and logos on our website, is the intellectual property of Memoir Keepsakes or our licensors and is protected by applicable laws.
- Usage Restrictions: You may not use, reproduce, or distribute any content from our website without prior written consent.
7. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of the website constitutes your acceptance of the revised Terms.
8. Privacy Policy
Your information will be kept private in accordance with the Privacy Act 2020.
9. Contact Information
For any questions or concerns about these Terms, please contact us at:
Memoir Keepsakes